Pulsar Max

Delivery from Amazon was quick. The local installer (Ecoplex, IE) installed and configured it after a few days with ease. Pros: 1. Easy to use: Tethered, you can use it as plug-n-play 2. App is decent enough: configuring the account, scheduling and locking the charger is easy. 3. Charging Schedules: configure time of use, as per your electricity tariff. Cons: 1. App is the main restriction. Too basic. 4. Usage data is basic. Doesn't let you setup the tariff data to generate more accurate reports—you can have only one rate for electricity. Most of the EV plans have time-of-use rates. 5. Buggy app and buggy firmware. If/when they work, they work! 6. The customer support is very slow or, most of the times, useless! Tip: disable auto software updates for the wallbox. Use the factory version for as long as you can. Disable scheduling feature. Manage the scheduling on your EV rather than the wallbox!

Bought this Pulsar Max charger in June 2023. After about 2.5 years it started throwing error code 109 repeatedly — even when no car was plugged in, the unit would intermittently fault and reset itself. I went through extensive troubleshooting (factory reset, router/network checks, reinstalling the OCPP connection to my energy supplier) before confirming this was a hardware fault.. Wallbox's own support team confirmed it's a hardware problem but said their manufacturer warranty is calculated from the date the unit was dispatched to Amazon, not my actual purchase date — so by their reckoning it had "expired" despite me being well within 3 years of buying it. Amazon, meanwhile, only offer 2 years of cover on electronics and refused to help, repeatedly pointing me back to the manufacturer. I've been passed back and forth between the two with neither taking responsibility, despite this being a confirmed hardware defect on a product that should reasonably last far longer than 2-3 years given the price point. Disappointing experience all round, and I'd think twice before buying an EV charger through Amazon given how warranty claims are handled here.

Great Charger I had a few cheaper chargers and one expensive one but none are as good as this one

The charger is great and working as expected. One criticism would be the Bluetooth connection for the app doesn’t have the best reach, so you can’t always connect to the app if you’re sat indoors and the charger is at the front

I've had this charger for 3 years (just over, now out of warranty) and 12,000 kWh total usage. I found evidence of burnt components (red B in image) and cables (orange B) inside the unit. Cables got so hot that the cables themselves became brittle with copper strands coming away with a little prod from a screwdriver. I only discovered this as I wanted to replace the cable with a longer one. I feel the unit was not far away from failure and I'm concerned by a fire risk. The issue is with the tethered cable connection.

Easy to use and works perfectly so far. About a month’s use now

Works well , good connectivity and app , good to have option to buy 5m or 7m cable , no issues so far , would recommend

The pulses max was purchased in March 23, noticed the charging cable getting very hot, I am a 30 years experienced Electrical Engineer, I opened the unit to find the connector and conductors charred black and the insulation melted. The customer support is the worst I have experienced, with them accusing me of “manipulating the wires” on reading some of the reviews on here, I have found others with the exact same problem, so a known issue with this lying and deceiving company trying to put the blame on me and avoiding their responsibilities. I conclude that this charger is a dangerous fire hazard and the inbuilt protection devices failed to protect me or the cable. Horrible company!

Una Bomba

Excelente Entrega rápida

Customer service at Wallbox is appalling. They sent me email after email of tests. Never once considering it was broken and couldn't chatge my car. They expect you to jave an engineering degree and then still won't help you. They just send another email. This went on for over 12 months. Thank God Amazon have an excellent retun policy

Purchased July 2023, it took a few months to have it installed and then by Dec 2024 it started to disconnect itself and the light would stay red. Now we have to contact Wallbox to see what we can do. Not good enough