Question 1

how is the coffee decaffeinated? With co2 or with other chemicals?

Accepted Answer

Thank you for your question. illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality. If you have any other questions, please call illy customer care at 877 455-9347.

Question 2

How do I contact the seller? I have an issue with pods in the machine.

Accepted Answer

Unfortunately, I haven't found a way to contact the seller either. One of the boxes I ordered was squashed and all 10 pods are bent and don't work. The 3 boxes were fine and the pods work as they should.

Question 3

How much caffeine is in the decaf pods?

Accepted Answer

Not sure, but I was told by a Barista in Rome, Ital that it is negligible if any

Question 4

What method is used to decaffeinate this coffee. 1- swiss water method or 2- chemical method?

Accepted Answer

Hello, thank you for your inquiry. illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality. If you have any further questions, please feel free to contact our customer care line 877-469-4559.

Product Dimensions	5 x 3 x 7 cm; 56.7 g
Item model number	644352 - 001
Additives	Lemon
Weight	100 g
Units	10 count
Format	Capsule
Caffeine content	Decaffeinated
Package Information	Box
Manufacturer	Illy

Decaffeinato

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